Unit 5 Business Result Upper-intermediate

(n) a person whose job is to receive and pay out money in a bank, shop / store, hotel, etc.

(n) the glass part that fits into an electric lamp, etc. to give light when it is switched on

(n) (informal) used to refer in a general way to a group or type of things

(v) to think or say that sb / sth is responsible for sth bad

(n) the way that you behave towards sb / sth that shows how you think and feel

(v) to give sb their money back, especially because they have paid too much or because they are not satisfied with sth they bought

(adj) (informal) unfortunate, but impossible to change

(adj) happening or doing sth again in the same way as before

(adj) doing sth well and thoroughly with no was of time, money, or energy

(adv) in a detailed and exact way

(n) a formal discussion between people who are trying to reach an agreement

(adj) remaining faithful to sb / sth and continuing to support them or it

(n) a piece of paper that shows that goods or services have been paid for

(adj) polite in a way that shows respect

(adv) used to emphasize the truth of sth that may seem surprising

(n) agreement to or permission for sth, especially a plan or request

(n) an occasion on which two or more people meet and have to deal with each other, especially when this is unexpected

(adj) unhappy or annoyed

(adj) not happy or satisfied with sb / st

(n) a large amount or quantity of sth

(v) to happen or appear for the first time in a particular place or situation

(adj) helpful and making sure that people have what they need

(adj) excellent; of very good quality

(adj) not polite in a way that does not show respect

(n) sweets / candy, chocolate, etc.

(adj) happening, used, or in place at the present time

(adj) pleased because you got what you wanted

(v) to say or do sth that makes sb less frightened or worried

(adj) showing in your behaviour that you are anxious and nervous

(adj) no longer being made

(n pl) the part of a company that keeps written records of money that is owed to the business and money that has been paid by it

(v) to show that you understand and feel sorry about sb’s problems

(v) to argue or complain about a small matter or an unimportant detail

(adj) reacting quickly and in a positive way

(phrase) a practical method of doing or measuring sth, usually based on past experience rather than on exact measurement

(adj) not kind or helpful, and not sympathetic to other people’s feelings

(phrase) to pay attention to sb / sth

(v past participle) something such as money that is taken away from a total amount

(adj) of a very good standard

(n pl) machines used in shops / stores, restaurants, etc. that have a drawer for keeping money in, and that show the amount of money received for each thing that is sold

(phr v) to be important or have an effect

(phrase) to become able to act independently and with confidence

(n) a person who is a customer at the present time

(phrase) to get advice, criticism, or information about how good or useful sth is

(phrase) to have customers taken away by another company

(phrase) to find out how pleased customers are with a product or service

(adj) not as good as normal; not acceptable

(phr v) to refuse to allow sb to enter a place

(n) a rule that is not official or written down, but that people know about and follow

(phrase) to make sth better than customers hoped or expected